Complaints Procedure

ERW is committed to dealing effectively with any concerns or complaints you may have in relation to our service.  If you have a complaint about the service that you have received or that you believe that you should have received then please follow the steps outlined below:

In the first instance you should contact the ERW Complaints Officer, Ruth Lee, Operational and Projects Manager. 

You can do this:

• In writing - Y Llwyfan, College Road, Carmarthen, Carmarthenshire, SA31 3EQ.  

• By telephone - 01267  676840

• By email – ruth.lee@erw.org.uk

• Through the ERW website - www.erw.wales


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Recruitment Policy

To read more on our Recruitment Policy please click on the link below:


Code of Corporate Governance

Corporate governance is the system and processes, culture and values by which regional working is directed and controlled, and through which it accounts to, engages with and offers support to school leaders, governors and teachers.

Governance is about how local government bodies ensure that they are doing the right things, in the right way, for the right people in a timely, inclusive, open, honest and accountable manner.

This Code sets out standards of good practice and is supported by appropriate policies, systems and procedures which are designed to achieve sound corporate governance. 

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Challenge Adviser Code of Conduct

The aim of this document is to set out the common expectations of Challenge Advisers across the region.

In addition, it sets out the common arrangements and expectations for ERW endorsed advisers and ERW employees in respect of their own personal performance management arrangements and compliance with respective Codes of Conduct.

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Shared Functions Framework

This document presents a framework of common core functions to support design and delivery of services throughout the ERW Region.

The framework sets out the expectations and details outlined in the Legal Agreement between the six Local Authorities of Carmarthenshire, Ceredigion, Neath Port Talbot, Pembrokeshire, Powys and Swansea.

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Language Scheme

ERW has adopted the principle that it will treat Welsh and English on the basis that they are equal.

This Language Scheme describes how ERW will implement that principle when providing services to stakeholders across the region.

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Model Child Protection Policy

To read more on our Recruitment Policy please click on the link below:

Model Teachers Pay Policy

To read more on our Teachers Pay Policy please click here.

Equal Opportunities

To read more on our Equal Opportunities Policy please click on the link below

Equal Opportunities Policy

Safeguarding Policy

To read more on our Safeguarding Policy please click on the link below:

Safeguarding Policy

Local Authorites Swansea-Abertawe Neath Port Talbot - Castell Nedd Port-Talbot Ceredigion Carmarthenshire - Sir Gaerfyrddin Pembrokeshire-Sir Benfro Powys

ERW is an alliance of 6 local authorities governed by a legally constituted joint committee. Its aim is to implement the agreed regional strategy and business plan to support school improvement.